The following is a list of common issues that occur when viewing the live-mass broadcast with suggested fixes.
 

Problem: The live-mass broadcast is not starting

Suggestions:

- Make sure the play button in the middle of the viewing-window display (">" symbol) is selected and does not appear in the middle of the viewing window

- Refresh the HOME webpage then check if there is a "NOTICE:" message below the broadcast viewing window stating there are issues with today's broadcast.  The webpage will be updated with any issues during the broadcast with instructions.  The user must refresh the page to see new notices.
 

Problem: The live-mass broadcast is a past broadcast (not today's date)

Suggestion:

- Refresh the webpage to ensure a previous week's mass (and previous week's webpage) was not cached on your device.  Remember to press the play button (">" symbol) to start the mass.

 

Problem: The live-mass broadcast is intermittent or has frozen

Suggestions:

- Refresh the HOME webpage then check if there is a "NOTICE:" message below the broadcast viewing window stating of issues with today's broadcast.  The webpage will be updated with any issues during the broadcast with instructions.  If there is no NOTICE, the problem may be with your device or network.

- Remember to repress the play button (">") in the center of the viewing window after refreshing the page